Refund policy

REFUND POLICY

We accept returns within 30 days of delivery. Items must be unused, uninstalled, and in their original packaging. We cannot accept returns on items that have been installed or show signs of use.

How to initiate a return: Email hello@seamhome.us with your order number and reason for return. We will provide return instructions within 2 business days. Please do not ship items back without contacting us first.

Return shipping: Customers are responsible for all return shipping costs. Our vents are heavy metal products and we recommend using a tracked, insured shipping method. Seam Home is not responsible for items lost or damaged in transit during return.

Refunds: Once we receive and inspect the returned item, we will notify you by email. Approved refunds are processed to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable.

Damaged or defective items: Email us at hello@seamhome.us within 7 days of delivery with clear photos and your order number. We will arrange a replacement or full refund at no cost to you.

Wrong item received: Contact us within 7 days of delivery and we will resolve it at our expense.

Non-returnable items: Items that have been installed or used, items returned without prior authorization, items returned more than 30 days after delivery.